Servcie
Xiangyun Underwear

Service

Quality & After-Sales Policy

The following terms apply to wholesale, OEM and ODM underwear orders. Please inspect all products promptly after delivery.

01

Quality Claim Period

The buyer must report any quality issue within 7 working days after receiving the goods.

Clear photographs or videos must be provided as supporting evidence. If no claim is submitted within this period, the bulk order will be considered inspected and accepted, and subsequent quality claims will not be processed.

02

Supplier Responsibility

After-sales support, including replacement or replenishment, applies only to inherent manufacturing defects such as open seams or holes found before use.

The mutually agreed acceptable defect rate is 0.5%. If the actual defect rate exceeds this limit, the appropriate solution will be discussed and agreed upon by both parties.

03

Non-Returnable Conditions

Returns, replacements or replenishment will not be provided under the following circumstances:

Color fading or damage caused by washing, high-temperature washing, bleaching or mixed washing after delivery.
Minor color differences caused by screen displays when there is no obvious difference from the approved color swatch.
Products that have been worn, stained with sweat or dirt, cut, altered or otherwise modified by the buyer.
Incorrect sizes selected by the buyer, dissatisfaction with an approved style, excessive inventory or other subjective reasons.
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Important Notice for Intimate Apparel: Due to the hygienic nature of underwear, returns or exchanges without a valid reason are not accepted when no manufacturing quality defect is present.